Prerequisites
Permissions to view and edit alerts required
Settings > Alerts > View/Edit permission must be enabled
Overview
The Confidence Score is a numerical value that reflects Kinectify’s confidence in the validity of suspicious activity. It does not represent the severity of the risk, but rather the likelihood that the alert is a true positive based on your configured alert settings.
A higher score means Kinectify is more confident that the activity is suspicious. Activity whose score is below the escalation threshold for its alert type does not become an alert; it is recorded in the Non-Escalated Events log instead.
Alerts whose Confidence Score meets the high priority threshold for their alert type are marked High Priority. On the Active tab, the High Priority view (the default) shows only these alerts.
Where to See the Confidence Score
You can find the Confidence Score in three places:
In the Alerts list view, next to each alert. Behavior Notices do not show a score.
In the Overview tab of each individual alert
In the Alerts tab of the Player Profile, which lists Active and Legacy alerts together. The score column shows Confidence Score for Active alerts and Risk Score for Legacy alerts.
Active High Risk Player alerts always have a Confidence Score of 100.