How do I override the SAR total?

Prerequisites

Permissions to View and Edit SARs required.
The Case & SAR Total Override feature must be turned on for your organization. It is off by default, so contact your Kinectify representative if you do not see the override option.
Your role must include the Override case and SAR totals permission. Without it you can still see an existing override, but you cannot create, edit, or revert one.
The SAR must not have been submitted to FinCEN, and must be editable.

This article covers:

How the amount involved is calculated
Overriding the amount involved from alert totals, from transactions with no alert, or with a custom amount
How an override works between a SAR and its case
What happens to an override when transactions change
What happens to an override after the SAR is submitted

How the Amount Involved Is Calculated

On the Transactions step of the SAR, the table header shows Amount Involved with a grey label such as Calculated from 16 transactions. The calculated amount adds up every transaction listed on the SAR, including all pages of the table, and is rounded up to the next whole dollar.

Overriding the Amount Involved

Open the SAR and go to the Transactions step.
In the table header, select the pencil icon next to Calculated from N transactions. The icon only appears when the SAR has at least one transaction.
In the Override Total Amount window, choose how the new amount will be set (see below). The window shows the Current calculated total for reference.
Select Apply total. The button stays disabled until the selection is complete.

The override is saved as soon as you select Apply total.

Option 1: Use the Totals of One or More Alerts

The window lists one card for each alert on the SAR that has transactions. Each card shows the alert type, the Alert ID, the alert's total, and how that total is figured, such as Aggregated sum and the number of transactions. For Walks With Chips alerts the total is shown as Net chips (in + wins − out − losses).

Select one card, or several. The window shows the new total as the sum of the selected alerts, and whether it is more or less than the calculated total.
The new amount comes from the alert totals, so the transactions listed on the SAR may not add up to it exactly. The window notes this, and it is recorded on the override for audit.
If two or more selected alerts share transactions, an orange message says Heads up, there are N transactions shared in those alerts. Select See all shared transactions to review them, then Back to override total to return with your selections kept. Shared transactions are counted in each alert's total, so they are counted more than once in the new amount. You can still apply the total.

Option 2: Use the Total of Transactions With No Alert

A card named No alert represents the transactions on the SAR that are not linked to any alert. Select it, alone or together with alert cards, to include those transactions in the new amount. It only appears when the SAR has transactions without an alert.

Option 3: Enter a Custom Amount

Select Enter your own total to type the amount yourself. A custom amount cannot be combined with alert cards: choosing one clears the other.

Amount — A whole-dollar amount of $1 or more. Cents are not accepted.
Reason (required) — Choose one of: Only part of the activity is suspicious, Transaction amounts in source data are incorrect, Includes activity not captured as transactions, or Other.
Justification (required) — Explain how the amount was determined. It is saved as a note.

If the activity has no amount, use the Unknown Amount / No Amount Involved toggle instead. A custom amount of $0 is not accepted.

After You Apply the Override

Amount Involved shows the new amount with an Overridden badge.
A line under the header shows where the amount came from, who applied it, and when. For alert-based overrides it lists the alert types and links to each alert. For a custom amount it shows Custom amount and the reason.
An amber note reminds readers that the transactions in the list may not match the reported amount exactly.
Select Edit to change the override. The window reopens with your earlier choices filled in.
Select Revert to calculated to return to the calculated amount. This takes effect immediately, with no confirmation message.
The Unknown Amount / No Amount Involved toggle is locked while the override is in place.

How an Override Works Between a SAR and Its Case

A SAR created from a case shares its transactions and its override with that case until the SAR is submitted.

An override set on the SAR also applies to the case, and an override set on the case applies to the SAR created from it. The SAR shows Amount Involved and the case shows Total Amount, each with the same Overridden badge and source line.
Edit and Revert to calculated on either one change both.
The change is recorded once on the case and once on the SAR.
Transactions you add, delete, or edit on the case appear on the SAR, and the other way round, until the SAR is submitted.

For how the override works on a case, see How do I override the Case total?

When Transactions Change After an Override

When the amount is overridden and you add, delete, or edit transactions, a banner appears above the table on the case and on the SAR, for example: Heads up, you added 2 transaction(s) and this SAR has overridden totals (Amount Involved). Validate the overridden totals so they still reflect the activity. The banner also appears on the Review step, and it does not stop you from submitting the SAR.

What this means: The overridden amount does not change on its own. Amount Involved still shows the amount you set, so it may no longer match the transactions on the SAR.

What you need to do: Check whether the overridden amount is still correct, then choose one of the following. The banner clears once you do.

Keep or update the override: Select Edit, change the amount if needed, and select Apply total.
Go back to the calculated amount: Select Revert to calculated. Amount Involved is then recalculated from the transactions on the SAR.

If you do nothing, the SAR keeps the overridden amount and the banner stays.

After the SAR Is Submitted

Once a SAR is submitted, its transactions and its overridden amount are read-only. You cannot add, edit, or delete transactions, or edit or revert the override. A message says Changes require a Corrected/Amended SAR. Later changes to the case do not reach the submitted SAR.

What This Does Not Do

It does not change alerts. Overriding the amount never changes the alert on the Alerts page.
It does not recalculate the override automatically. You must review and reapply it when transactions change.
It does not remove double counting. When overlapping alerts are combined, shared transactions are counted more than once.
It does not rewrite the narrative. Review the Narrative step so the text matches the amount you report.

What is the amount involved on a SAR?
How do I override the Case total?
How do I add transactions to a SAR?
How do I delete transactions from a SAR?
What is the cumulative amount on a continuing activity SAR?