How do I override the Case total?

By default, the Total Amount on a case is calculated from the transactions listed on the case. Overriding lets an authorized user replace that calculated amount with an amount they have decided on, either based on the totals of one or more alerts or entered by hand.  

Prerequisites

• Access to open the case and select the Investigation section.

• The Case & SAR Total Override feature must be turned on for your organization. It is off by default, so contact your Kinectify representative if you do not see the override option.

• Your role must include the Override case and SAR totals permission. Without it you can still see an existing override, but you cannot create, edit, or revert one.

• The case must be editable. The override option is not available on a read-only case.

Adding, editing, and deleting transactions does not require the override permission.

This article covers:

• How the case total is calculated

• Overriding the total from alert totals, from transactions with no alert, or with a custom amount

• What happens to an override when transactions change

How the Case Total Is Calculated

At the top of the Transactions table, the case shows Total Amount with a gray label such as Calculated from 18 transactions. The calculated total adds up every transaction on the case, including all pages of the table, and is rounded up to the next whole dollar.

The Alert column shows a colored badge for each alert a transaction is linked to, such as STC for a Structuring alert or WWC for a Walk With Chips alert. A transaction linked to more than one alert shows more than one badge. A transaction that is not linked to any alert shows No alert.

Overriding the Case Total

1. Open the case and go to the Investigation section.

2. In the Transactions header, select the pencil icon next to Calculated from “X” transactions. The icon only appears when the case has at least one transaction:

     

3. In the Override Total Amount window, choose how the new total will be set (see below). The window shows the Current calculated total for reference:

     

4. Select Apply total. The button stays disabled until the selection is complete.

Option 1: Use the Totals of One or More Alerts

The window lists one card for each alert on the case that has transactions:

Each card shows the alert type, the Alert ID (select it to open the alert, or use the copy icon), the alert's total on this case, and how that total is figured, such as Aggregated sum and the number of transactions. For Walks With Chips alerts the total is shown as Net chips (in + wins − out − losses).

• Select one card, or several. The card turns light blue once selected. The window shows New case total as the sum of the selected alerts, and whether it is more or less than the calculated total. The new total comes from the alert totals, so the transactions listed on the case may not add up to it exactly. The window notes this, and it is recorded on the override for audit:

    

  • If two or more selected alerts share transactions, an orange message says Heads up, there are N transactions shared in those alerts. Select See all shared transactions to review them, then Back to override total to return with your selections kept. Shared transactions are counted once in each alert's total, so they are counted more than once in the new total. You can still apply the total.

Option 2: Use the Total of Transactions With No Alert

A card named No alert represents the transactions on the case that are not linked to any alert. Select it, alone or together with alert cards, to include those transactions in the new total. It only appears when the case has transactions without an alert.

Option 3: Enter a Custom Total

Select Enter your own total to type the amount yourself. A custom total cannot be combined with alert cards: choosing one clears the other.

• Amount — A whole-dollar amount of $1 or more. Cents are not accepted.

• Reason (required) — Choose one of: Only part of the activity is suspicious, Transaction amounts in source data are incorrect, Includes activity not captured as transactions, or Other.

• Justification (required) — Explain how the amount was determined. It is saved to the case notes.

    

If the activity has no amount, use the Unknown Amount / No Amount Involved toggle instead. A custom total of $0 is not accepted.

After You Apply the Override

• Total Amount shows the new amount with an Overridden badge. A line under the header shows where the amount came from, who applied it, and when. For alert-based overrides it lists the alert types and links to each alert. For a custom total it shows Custom amount and the reason. An amber note reminds readers that the transactions in the list may not match the reported total exactly.

• Select Edit to change the override. The window reopens with your earlier choices filled in.

• Select Revert to calculated to return to the calculated total. This takes effect immediately, with no confirmation message.

The override and any change to it are recorded in the case's activity log.

Note: The Unknown Amount / No Amount Involved toggle is locked while the override is in place.

Adding a Transaction after an Overridden Total

If the case has an overridden total, adding a transaction does not change it. In the drawer, the Case total with selected card only previews the case total including the new transaction. After you save, the overridden total stays the same.

When the total is overridden and you add, delete, or edit transactions, a banner appears above the table, for example: Heads up, you added 2 transaction(s) and this case has overridden totals (Total Amount). Validate the overridden totals so they still reflect the activity.

What this means: The overridden total does not change on its own. Total Amount still shows the amount you set, so it may no longer match the transactions on the case.

What you need to do: Check whether the overridden total is still correct, then choose one of the following. The banner clears once you do.

• Keep or update the override: Select Edit, change the amount if needed, and select Apply total. For an alert-based override, each alert card shows how much its total changed, for example +$X from N added txns.

• Go back to the calculated total: Select Revert to calculated. Total Amount is then recalculated from the transactions on the case.

If you do nothing, the case keeps the overridden total and the banner stays.

Related Articles

• How do I add transactions in a case?

• How do I delete transactions in a case?

• What is the Case Investigation page?